Traditionally, office equipment dealers have held onto their own engineers and their old ways, to give the client local style service. National account clients / Government have recently insisted more and more on the manufacturers, to give unrivalled continuity and nationwide coverage.

The Digital Office offers more.

Our clients, large and small, now benefit from local account managers, where clients dial direct to their nominated service coordinator team, who know their machines and their names. Clients can even book calls on this web site, using their own personal pages. No more on hold in queues or voice mail problems.

The Digital Office employs a key number of specialists to engineer, train and support our products and services. We predominantly employ the various manufacturers engineering and support personnel to perform the "in the field" service calls / installations. We have found that with the rapid and constant change in digital technology and the nationwide needs of many of our major clients, this solution proves invaluable. Using our own staff to project manage, we maintain the personal service, still respected within our industry.

All our clients now benefit from a web, knowledge base of step by step instructions, with photos. This service is not designed to replace an engineer on site, it allows the end user, machine operator, or IT support personnel to access simple to use pictorial help, or downloads, to minimise any downtime of equipment. It provides invaluable support for those emergency situations when a document must be copied, printed or faxed immediately.

• Image quality
• Paper misfeeds
• Alert and status message descriptions
• Features and functions
• Consumables (replacing of)
• Machine operation
• Drivers and software downloads